Frequently Asked Questions

The short of it... no ER2GO does not take insurance.  We function under a direct pay model, meaning we keep our overhead low, and this translates into affordable pricing for you.  You can see our pricing under our "SERVICES" tab.  For some without insurance this may be great news, low pricing and no need for insurance!  For those with insurance, keep this in mind - with most insurance plans, after you receive your receipt from ER2GO, you can turn this into your insurance company for reimbursement.  Also remember, even with insurance, most people still have a co-pay or deductible that they are responsible for, and remember your time is worth something.  Would you rather go sit in a waiting room for 4, 5, 6 hours... or would you prefer to call ER2GO and have us provide you care in your home for a reasonable cash price?  All things to consider when choosing where you get health care.

ER2GO can handle anything that your local Urgent Care or Walk-In clinic can handle, and in some cases even more than what they would handle.  I've worked in the ER since 2010 and time after time am amazed by what things an Urgent Care will send to the ER because they can't handle it, and then the patient is getting a bill from both the Urgent Care and the ER!  That being said, if you're experiencing chest pain, stroke like symptoms, or other life threatening emergencies, please call the 911 or seek care at your local emergency department.

In line with the State of Tennessee requirements for Nurse Practitioners, yes we do have 'collaborating physician' on our team.  While this Doctor does not provide direct patient care, he is available to ER2GO providers for consultation and does fulfill the requirements as outlined by the State.

Virtual visits are for things that don't require direct hands on care.  These are typically simple complaints without serious injury.  Common examples are things such as cough, congestion, or minor injuries.  A hands on house call is necessary when we need to do a procedure such as laceration repair, or IV fluids or if we need to do testing such as covid, flu or urinalysis or if perhaps there's a significant injury.  Don't worry, when you call, we will discuss what symptoms you're having and then decide together whether a virtual visit or house call is best.